Diploma in Healthcare Service

The Diploma in Healthcare Services at UOW Malaysia at the Glenmarie, Selangor campus is a 3-year program that combines elements of hospitality and healthcare, with a special focus on customer service and medical tourism in the healthcare sector. This program equips graduates with essential skills in healthcare hospitality, health sciences, and information technology, preparing them to meet the ever-changing needs of the industry. Students will gain expertise in areas such as customer service, medical records, event planning, and logistics, ensuring they are ready to contribute to the growth of the healthcare industry.

The program also develops strong analytical, leadership, and customer management skills, including managing international patients. In the final semester, students complete a 6-month industrial placement, providing practical, hands-on experience in frontline healthcare management.

Graduates will develop:

• Strong analytical thinking and leadership abilities.
• Skills in managing customer relations, including working with international patients.
• Knowledge of the use of information technology in healthcare.
• Understanding of revenue management in a front-office environment.
• Practical experience through a 6-month industrial placement in a healthcare setting.

SPM / GCE O Levels:

• Min. 3 Credits including of Mathematics or one Science subject; 2 Credits in any other subjects; Pass in Bahasa Malaysia and English

UEC:

• Min. 3 Credits inclusive of Mathematics or one Science subject; Pass in Bahasa Malaysia and English

SKM:

• Pass Level 3 in related field (Health Sciences)

Note: All students must undergo a medical check-up.

English Requirements

• Local Student:

  • Pass in English at SPM level or equivalent

• International Student:

  • Band 5.5 in IELTS
  • Minimum score of 40 (IBT) or 7.5 (Essentials-Online) in TOEFL
  • Cambridge English (157)
  • PTE Academic (47)

Note: If English language requirements are not fulfilled, additional English module(s) may be taken at UOW Malaysia.

YEAR 1

• Introduction to Hospitality
• Introduction to Information Technology
• Behavioural Science for Healthcare Professionals
• Professional Communication
• Writing and Referencing
• System Analysis and Design
• Health Promotion I
• Health Industry Finance and Economics
• Principle of Tourism
• Occupational Safety and Health for Healthcare Professionals

YEAR 2

• Database System
• Principles of Management
• Health Promotion II
• Principles of Tourism
• Practical Training I

YEAR 3

• Risk Management and Regulatory
• Quality Management and Accreditation
• Principles of Marketing
• Workplace Interpersonal Skills
• Customer Relations Management
• Practical Training II
• Research for Healthcare Professionals

MPU Subjects

• Penghayatan Etika dan Peradaban (Malaysian Students)
• Bahasa Melayu Komunikasi 1 (International Students)
• Personal Development Skills
• Integrity and Anti-Corruption
• Teamwork and Community
• Bahasa Kebangsaan A*

*Bahasa Kebangsaan A is compulsory for all Malaysian students who:

• Do not have a credit in SPM Bahasa Malaysia.
• Did not take SPM Bahasa Malaysia (applicable to students from UEC, O Level, or other equivalent programs).